News & Presse

Friday, 20. September 2019

M3 unterstützt die UN Global Compact

M3 bekennt sich zu Basisprinzipien im Bereich Menschenrechte, Arbeit,...

Monday, 09. September 2019

Unser Dachgeschossausbau in Mönchengladbach ist fertig

Was lange währt wird endlich gut und in diesem Fall sogar sehr gut

Thursday, 16. May 2019

M3 ist nun Mitglied im Callcenter Verband

Mit dem Eintritt in den Callcenter Verband Deutschland e.V. (kurz:...

What can we do for you?

Below we have provided a summary of the most important elements of our varied spectrum of services. These can of course also be combined. Such combinations often guarantee even better results and unbroken communication. Just contact us: we will be happy to advise you and put together an individual communication concept.


Our inbound services include the following:

  • Order taking
  • Inbound sales
  • Customer care center
  • Up-selling
  • First and second-level support
  • Emergency services 24h a day / 365 days a year

Round the clock, 365 days a year: We are always here for you and your customers. Whether orders, subscriptions, queries, problems or complaints: our trained personnel deal with every matter civilly, professionally and competently on your behalf.

Advantages of our inbound services:

  • Constant availability guarantees increased customer satisfaction
  • Flexible bridging of high call volumes or staff shortages
  • Capacities free for your core competence.


Our outbound services include the following:

  • Market analysis/market research
  • Customer recovery
  • After-sales service
  • Organising appointments
  • Collection calls
  • Sales

Active dialogue marketing is a first-class method of attracting customers and revitalising existing relationships. Do you have a message? We address your target group – personally, purposefully and in a friendly manner.

We make calls on your behalf from Monday to Friday between 8 am and 8 pm and on Saturdays from 10 am to 4 pm, find out the demand from customers and interested parties for your products and services and offer them directly as required.

Do you want to service your existing customer base? We contact your customers and tell them about special offers or new products. Or after a purchase has been made, we enquire whether everything is OK or the customer has further requirements. This after-sales service tells your customers that you are not merely interested in making sales, but also sets a great example through customer satisfaction.

We are also happy to make appointments for your field staff, so that they can concentrate solely on their sales talks.

Advantages of our outbound services:

  • Use of new sales channels
  • Attracting new customers
  • Recovery of existing customers
  • Maintenance of client base


Our Lettershop services include the following:

  • Sending merchandise
  • Sending samples
  • Sending catalogues/mailings
  • Sending offers or invitations
  • Sending letters

We handle dispatches of merchandise, samples, catalogues, mailings or letters on your behalf. We fold, envelope, stamp – and if required, we can also make you an offer for the production of various print media.

Advantages of our Lettershop:

  • Customized communication from one source, especially when you combine our Lettershop with our other services – for example outbound calls to track your consignment.
  • Short coordination channels save time and money
  • High-quality dispatch of your consignments


Our Back Office services include the following:

  • First and second-level e-mails
  • Handling mail and faxes
  • Lettershop
  • Debtor management
  • Data administration and data collection
  • Address cleansing
  • Mailbox administration and management
  • Handling returns

Communication thrives on flexibility. This is why we support you not only in communicating with your customers, but also in everything behind the scenes which makes a company effective: from data administration and collection to packing and dispatch of your mailshots and correspondence.

Advantages of our Back Office:

Outsourcing tasks saves time and money

Efficient project handling