News & Presse

Friday, 20. September 2019

M3 unterstützt die UN Global Compact

M3 bekennt sich zu Basisprinzipien im Bereich Menschenrechte, Arbeit,...

Monday, 09. September 2019

Unser Dachgeschossausbau in Mönchengladbach ist fertig

Was lange währt wird endlich gut und in diesem Fall sogar sehr gut

Thursday, 16. May 2019

M3 ist nun Mitglied im Callcenter Verband

Mit dem Eintritt in den Callcenter Verband Deutschland e.V. (kurz:...

Highest quality with innovative technology

As an innovative company, we rely on innovative, future-oriented technology to help us provide fast, effective, high-quality services.

Our CRM software ttCall Professional, for example, sets new standards in managing customer contacts. ttCall Professional is perfectly tailored to meet the diverse requirements of a project-oriented call center, and enables us to realize entire inbound and outbound projects in just a few hours. To ensure that you as our customer are always in the picture about your project, the system issues immediately qualifiable and quantifiable project results and a variety of statistical presentations.

In connection with ttCall, the ttPhoenix Predictive Dialler automatically sets up telephone calls for M3. The dialler continually feeds customer calls to our staff irrespective of the location. A sophisticated algorithm helps the dialler set up new calls in the background even before the end of the processing time allocated to a call – effective time-saving for highly efficient projects.  Moreover, telephone numbers which are constantly unavailable are sorted automatically. 

Customer Interaction Express (CIE) from Avaya is our complete, extensive contact centre solution. Together with the professional Avaya IP telephony software Integral Enterprise, it creates the basis for unified communications and offers numerous service and functions facilitating efficient communication. This include ACD (Automatic Call Distribution) for the smooth assignment of incoming calls to the next free service centre employee depending on his project-relevant strengths.

Security and data protection

Data security and data protection are major issues which are particularly important in the call center industry; we take them very seriously and address them openly and honestly.

Your customer data is our biggest responsibility and our top priority. For this reason, we have implemented effective technical and organisational methods to guarantee appropriate handling of sensitive address data: 

  • a multi-level controlling system throughout the company: entry, access, retrieval and order controlling
  • regular coaching
  • binding data protection undertakings by all personnel
  • an external data protection company guarantees additional security using the dual control principle
  • maximum controlling during the technical integration of customer data systems

Obviously M3 never passes your customer data to any third party and fulfills all obligations for confidential data processing even after the business relationship has ended. As our partner, you will receive an additional confidentiality undertaking if required.